Empathy Meets Efficiency: How AI is Transforming Medicare Call Centers
AI voice agents can improve call center customer service - here are some things to consider when exploring options.
Call Center Lessons: Streamline the Challenges and Celebrate More Wins
By building skills in operations and developing a close-knit team who show up to work with hearts of empathy and tenacity to problem solve, the issues become fewer and further between.
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Inside an Automated Healthcare Practice: Redesigning Care Around People, Not Paperwork
By reducing administrative burden and redesigning workflows around human needs, it creates space for what matters most: connection between clinicians and patients.
Health Insurance Enrollment: Winning OEP With a Tech-Driven Call Center
Adding more agents or buying more leads are just pieces of the puzzle, but they don’t address the multifaceted challenge of open enrollment. Teams must be aligned around meaningful metrics rather than vanity measures like total dials.
Startup Launches To Offer Payers an AI-Powered Contact Center Platform
TrampolineAI launched out of Redesign Health to help health plans with their contact centers.
Parakeet Health Flies Onto The Scene to Automate Healthcare Call Centers
Generative AI-powered voice platform Parakeet Health announced its launch and $3 million in seed funding. The startup seeks to automate many of the interactions that patients have with their doctor's staff, such as scheduling appointments and answering billing questions.
988 Turns Two: What’s Next for the Crisis Response Lifeline?
It’s time for technology to deliver the tools that will help healthcare professionals respond to a mental health or substance misuse crisis with the same urgency we extend to patients experiencing a physical health emergency.
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The Healthcare Payments Industry Has a Perception Problem
Healthcare payments are no longer about transactions. It’s about controlling the revenue cycle. And increasingly, that control is not sitting with ISOs.
Work Friction: The Sleeper Crisis Plaguing Healthcare Contact Centers
How work friction takes shape, how it costs organizations, and how leaders can uncover long-term solutions